Gas South, based in Atlanta, Georgia, is the largest retail natural gas provider in the Southeast, serving more than 425,000 residential, commercial, and governmental customers across Georgia, Florida, North Carolina, South Carolina, New Jersey, and Ohio.
We spoke with Tim Spearin, Director of Organizational and Community Impact, about how Teamflect’s Microsoft Teams integration and all-in-one performance management capabilities have helped Gas South strengthen engagement, streamline performance processes, and enhance leader–employee relationships.
"It's rare to find a tool that also excels at everything from engagement to performance management! "
Tim Spearin — Director of Organizational and Community Impact
Gas South explored multiple options, but Teamflect’s ability to combine engagement tools with performance management in a familiar Teams-based environment stood out. Tim explains, "We loved that Teamflect is a one-stop shop. It's much more efficient and streamlined for a user to use Teamflect within Teams, a tool that they use constantly every day for meetings."
Being a geographically dispersed organization, Gas South needed something accessible and comfortable for all employees. With Teamflect, leaders and staff can engage in structured coaching and performance discussions without leaving the platform they already use daily.
"Teamflect has filled our need to promote more engagement between leaders and their employees."
Gas South uses Teamflect primarily for coaching sessions between leaders and direct reports. Tim highlights the impact of the customizable meeting agendas, which allow leaders to prepare more thoughtful discussions and share talking points in advance.
"We love that collaborative piece to share those talking points in advance. It really helps leaders to be more thoughtful and mindful about what they want to discuss." The ability to revisit past agendas within Teamflect also enables leaders to track progress and maintain continuity across coaching sessions.
"The training and the learning curve have been so great with Teamflect. We love the built-in tutorials and videos."
From rollout to daily use, Teamflect’s intuitive design, training resources, and implementation support have made onboarding smooth for Gas South’s team. The combination of in-platform guidance and on-demand support ensures leaders and employees can quickly adapt and get value from the platform.
"Customer service is very timely, very patient, and very helpful! "
Tim has seen his feedback directly shape the platform. Unlike many companies that put customer suggestions on indefinite hold, Teamflect has acted quickly on several of his feature requests. "I have had three or four things in the last couple of months actually change on the platform because of my suggestions."
In addition to implementing feedback, the Teamflect support team is known for its patience and responsiveness. "When I ask a billion questions or get confused, no one ever shows any frustration."
Gas South’s partnership with Teamflect shows how a thoughtfully integrated platform can drive both engagement and performance across a dispersed workforce. With a focus on continuous improvement, collaborative coaching, and acting on user feedback, Teamflect continues to help Gas South’s leaders build stronger relationships and more engaged teams.
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