In the heart of California's picturesque rural landscape lies Nevada County, an area known for its unique challenges and diverse community needs. At the forefront of addressing these challenges is the Information and General Services Agency, a department dedicated to ensuring the efficient and effective operation of county services. We had the privilege of interviewing Joshua White, a Senior Administrative Analyst for Nevada County's Information and General Services Agency.
Faced with the task of balancing day-to-day operations with long-term goals, Nevada County turned to Teamflect, a dynamic tool designed to enhance visibility and collaboration across various departments.
This decision marked the beginning of a significant shift in how the county managed its internal goal-setting processes and set the stage for a story of successful transformation and improved efficiency.
"With Teamflect, it's easy to see right in front of you what our goals are and how everyone is supporting those goals."
Joshua White – Senior Administrative Analyst
Before Teamflect, Nevada County used outdated, static goal-setting tools that offered little interactivity. Switching to Teamflect introduced a more intuitive and transparent process, making it easier to manage and track objectives.
Joshua also noted that the ability to export department goals into Excel has been especially valuable for auditing and adding notes. Whether our users are setting SMART goals, or managing OKRs, we made sure that Teamflect provides them with all the right tools to manage their process effectively.
"Teamflect came out on top. Some of the reasons for that was the integration with Microsoft Teams and its ease of use."
The question of how an organization chooses Teamflect is one that we're always eager to answer. Joshua shed some light on their selection process. The selection of Teamflect was a meticulous process, involving a scoring team comprising leadership and staff across various departments.
After reviewing literature and attending demos for various products, Teamflect won due to:
Once Teamflect was selected, the implementation of Teamflect in Nevada County was carefully phased. "It wasn't a hard switchover," Joshua states. "We introduced module by module and allowed users to get in, explore the program, and ask questions."
"I'd say it's been a very useful program and tool to help our organization mature. "
The impact has been transformative. Joshua explains: "It has allowed us to bring visibility to those tasks that I think before were shoved to the side, forgotten about, and really delayed."
Teamflect has fostered collaboration and mindfulness at an organizational level, allowing different departments to view and support each other's goals.
Using Teamflect to standardize one-on-one meetings between supervisors and employees, Nevada County has achieved a more consistent management approach while increasing visibility in their goal setting and tracking process.
"One great thing that I appreciated is that communication between our organization and Teamflect is pretty timely."
All Teamflect Essentials Plan users have their own dedicated customer success manager assigned to them, helping with everything from implementation support to end-user training.
Joshua talks about his experience with their dedicated customer success manager: "If I submit a ticket or if I reach out to our organizational rep, I get an email back pretty quick."
Nevada County's careful selection and application of Teamflect for their goal-setting process as well as support for supervisor/employee one-on-ones sets an example for other government organizations seeking to modernize their performance management.
Their successful transformation demonstrates that even in the unique environment of rural government services, the right tool can bring clarity, accountability, and improved efficiency to daily operations. We are incredibly excited to be part of their performance management journey as they continue serving their diverse community needs.
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