Last updated: 20/01/2024 - dd/mm/yyyy
This Privacy Policy describes how Teamflect collects, uses, shares or otherwise processes information relating to individuals (“Personal Data”) and the rights associated with that processing, including when you:
“You” may, depending on the context, be a Visitor or a User of one or more of the Teamflect Services.
Authorization is given to Teamflect and its processors to collect, process and otherwise handle Personal Information (listed below) under this Privacy Policy and the Terms when a Customer purchases the Services, as well as when an User establishes an end-user account and registers to use the Services. If you do not provide us with the Personal Information we ask for, it may delay or prevent us from providing the Services to you.
Teamflect LTD, and/or its affiliated entities (“Teamflect, “we”, “us”, or the “Company”) are responsible for the processing of your Personal Data as described in this Privacy Policy, unless specified otherwise, and act as the controller of such Personal Data.
For detailed privacy information related to a Teamflect customer or a customer affiliate who uses Teamflect products and services as the controller, please contact our customer directly. We are not responsible for the privacy or data security practices of our customers, which may differ from those explained in this Privacy Policy. For more information, please also see Section 10.3 below.
This Privacy Policy applies to the processing of Personal Data collected by us when you:
Our websites and services may contain links to other websites, applications, platforms and services maintained by third parties. The information practices of these third parties, including the social media platforms that host our branded social media pages, are governed by their privacy policies, which you should review to better understand their privacy practices.
In some circumstances, we also collect, or our partners provide us with, publicly available information which may contain Personal Data that you have published or that has been made available online. The way in which our partners collect this is detailed in their own privacy policies, available on their websites.
The Personal Data we collect directly from you may include identifiers, professional or employment-related information, financial account information, commercial information, visual information, and internet activity information, among others. We may collect such information in the following situations:
| Situations | Categories of Personal Data |
|---|---|
| If you express an interest in obtaining additional information about our services; request customer support; use our “Contact Us” or similar features; register to use our websites or to receive communications; sign up for an event, webinar or contest; participate in a program, training, certification or survey; use our products and services; download certain content; or are employed by a customer of our products and services where your information has been shared with us | Contact information, such as your name, job title, company name, address, phone number, email address, username and password, other information you have voluntarily chosen to share
If you are a User, also: job title, your image or avatar, employee ID, employer, tasks and goals, strengths, goals, in-app interactions (meeting notes, review, survey etc.) feedback your organization asks for with your colleagues (1-on-1s, Comments, Likes, Follow-ups) |
| If you make purchases via our websites or register for an event or webinar | Contact information, financial and billing information, such as billing name and address,
Note: Teamflect uses Stripe, Inc. as our payment processing vendor. We do not request or store any Customer (or Customer’s POC) financial information, such as your bank routing or account numbers, or your debit or credit card account numbers. |
| If you attend an event | Attendee badge information which may include name, title, company name, address, country, phone number and email address, image and video.
If you give your explicit consent and only for specified events, your biometric information, such as an image of your facial features for identification purposes. |
| If you register with us for a variety of purposes, including joining a community that we host or participating in a program, training or certification | Username, photo, video or other biographical information, such as your occupation, location, social media profiles or usernames, company name, areas of expertise and interests |
| If you interact with our websites or emails | Information about your device and your usage of our websites or emails (such as Internet Protocol (IP) addresses or other identifiers), which may qualify as Personal Data (please see Section 4 below) using cookies, web beacons, or similar technologies |
| If you use and interact with our products and services | Information about your device and your usage of our services through log files and other technologies, some of which may qualify as Personal Data (including Usage Data) (please see Section 4 below) |
| If you communicate with us via a phone call | Information such as your name, voice and any other Personal Data voluntarily share |
| If you visit our offices | Name, email address, phone number, company name, time and date of arrival, image or video |
| If you voluntarily submit certain information to us, such as filling out a survey, responding to a questionnaire or participating in other forms of research | Information you have provided as part of that request, which may include Personal Data and special categories of Personal Data, to the extent you voluntarily choose to provide it |
| If you are a supplier or service provider to Teamflect (or work for a supplier or service provider) | Contact information, payment and billing information |
If you provide us, our service providers or our affiliates with any Personal Data relating to other individuals, you represent that you have the authority to do so, and where required, have obtained the necessary consent, and acknowledge that it may be used in accordance with this Privacy Policy. If you believe that your Personal Data has been provided to us improperly, or want to exercise your rights relating to your Personal Data, please contact us by using the information in Section 13 below.
We also collect information about you from other sources including Customers and partners from whom we collect Personal Data or who provide us with publicly available information which may contain Personal Data. We may combine this information with Personal Data provided by you.
Provision of the services:
Advertising: The Personal Data we collect from other sources for the purposes of tailored advertising includes identifiers, professional or employment-related information, education information, commercial information, visual information, internet activity information, and inferences about preferences and behaviors. We, collect this from third party providers of business contact information, including mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, social media profiles, LinkedIn URLs and custom profiles for purposes of targeted advertising, delivering relevant email content, event promotion and profiling, determining eligibility and verifying contact information. This helps us update, expand, and analyze our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you.
Additional sources: In addition to the aforementioned, we collect Personal Data from the following sources:
We use common information-gathering tools, such as tools for collecting data, cookies, web beacons, pixels, and similar technologies to collect information that may contain Personal Data as you navigate our websites, our services, or interact with emails we have sent to you.
As is true of most websites, we gather certain device information when individual users visit our websites. This information may include identifiers, commercial information, and internet activity information such as IP address (or proxy server information), device and application information, identification numbers and features, location, browser type, plug-ins, integrations, Internet service provider, mobile carrier, the pages and files viewed, searches, referring website, app or ad, operating system, system configuration information, advertising and language preferences, date and time stamps associated with your usage, and frequency of visits to the websites. This information is used for the purposes set out in section 5 of this Privacy Policy below.
In addition, we gather certain information as part of your use of our products and services (“Usage Data”). This information may include: (i) identifiers, such as user ID, organization ID, username, email address and user type; (ii) commercial information; and (iii) internet activity information such as IP address (or proxy server), mobile device number, device and application identification numbers, location, language, browser type, Internet service provider or mobile carrier, user interactions such as the pages and files viewed, website and webpage interactions including searches and other actions you take, operating system type and version, system configuration information, date and time stamps associated with your usage and details of which of our products and product versions you are using. This information is used for the purposes set out in detail in section 5 of this Privacy Policy below. In addition, we may use aggregated Usage Data for other internal business purposes, such as to identify additional customer opportunities and to ensure that we are meeting the demands of our customers and their users. Please note that this Usage Data is primarily used to identify the uniqueness of each user logging on (as opposed to specific individuals), apart from where it is strictly required to identify an individual for security purposes or as required as part of our provision of the services to our customers.
We use technologies such as web beacons, pixels, tags, and JavaScript, alone or in conjunction with cookies, to gather information about the use of our websites and how people interact with our emails.
When you visit our websites, we, or an authorized third party, may place a cookie on your device that collects information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience.
We use both session-based and persistent cookies on our websites. Session-based cookies exist only during a single session and disappear from your device when you close your browser or turn off the device. Persistent cookies remain on your device after you close your browser or turn your device off. To change your cookie settings and preferences for one of our websites, click the Cookie Preferences link in the footer of the page. You can also control the use of cookies on your device, but choosing to disable cookies on your device may limit your ability to use some features on our websites and services.
We also use web beacons and pixels on our websites and in emails. For example, we may place a pixel in a marketing email that notifies us when you click on a link in the email. We use these technologies to operate and improve our websites and marketing emails. – please see more details in the “Advertising Cookies” row in the table below. For instructions on how to unsubscribe from our marketing emails, please see Section 10.4 below.
The following describes how we use different categories of cookies and similar technologies and your options for managing the data collection settings of these technologies:
| Type of Cookies | Description | Managing Settings |
|---|---|---|
| Required cookies | Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
If you have chosen to identify yourself to us, we may place on your browser a cookie that allows us to uniquely identify you when you are logged into the websites and to process your online transactions and requests. |
Because required cookies are essential to operate the websites, there is no option to opt out of these cookies. |
| Functional cookies | Functional cookies enhance functions, performance, and services on the website.
Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual. Functional cookies may also be used to improve how our websites function and to help us provide you with more relevant communications, including marketing communications. These cookies collect information about how our websites are used, including which pages are viewed most often. We may use our own technology or third-party technology to track and analyze usage information to provide enhanced interactions and more relevant communications, and to track the performance of our advertisements. Teamflect may also use HTML5 local storage or Flash cookies for the above-mentioned purposes. These technologies differ from browser cookies in the amount and type of data they store, and how they store it. |
We need your prior consent to use functional cookies. To change your cookie settings and preferences, including those for functional cookies, click the Cookie Preferences link in the footer of the page.
To learn how to control functional cookies via your individual browser settings, click here To learn how to manage privacy and storage settings for Flash cookies, click here |
| Advertising cookies | Advertising cookies track activity across websites in order to understand a viewer’s interests and to direct marketing to them.
We sometimes use cookies delivered by us or by third parties to show you ads for our products that we think may interest you on devices you use and to track the performance of our advertisements. For example, these cookies collect information such as which browser you used when visiting our websites. |
We need your prior consent to use of targeting and advertising cookies. To change your cookie settings and preferences, including those for targeting and advertising cookies, click the Cookie Preferences link in the footer of the page.
See Section 4.3, below, to learn more about these and other advertising networks and your ability to opt out of collection by certain third parties. |
In addition to using the user preference center, in many cases you may opt-out from the collection of non-essential device data on your web browser (see Section 4.1 above) by managing your cookies at the browser or device level. In addition, if you wish to opt-out of interest-based advertising, click here (or, if located in the European Union or United Kingdom, click (here). Please note, however, that by blocking or deleting cookies and similar technologies used on our websites, you may not be able to take full advantage of the websites.
While some internet browsers offer a “do not track” or “DNT” option that lets you tell websites that you do not want to have your online activities tracked, these features are not yet uniform and there is no common standard adopted by industry groups, technology companies, or regulators. Therefore, we do not currently commit to responding to browsers’ DNT signals with respect to our websites. Teamflect takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
Our websites may use social media features, such as the “Share” button and other sharing widgets (“Social Media Features”). Social Media Features may allow you to post information about your activities on our website to outside platforms and social networks. Social Media Features may also allow you to like or highlight information we have posted on our website or our branded social media pages. Social Media Features are either hosted by each respective platform or hosted directly on our website. To the extent the Social Media Features are hosted by the platforms themselves, and you click through to these from our websites, the platform may receive information showing that you have visited our websites. If you are logged in to your social media account, it is possible that the respective social media network can link your visit to our websites with your social media profile.
Teamflect also allows you to log in to certain of our websites using sign-in services. These services authenticate your identity and provide you the option to share certain Personal Data from these services with us such as your name and email address to pre-populate our sign-up form.
Your interactions with Social Media Features are governed by the privacy policies of the companies providing them.
If you use certain features of our services on a mobile device, we may also collect telephony log information (like phone numbers, time and date of calls, duration of calls, SMS routing information and types of calls), device event information (such as crashes, system activity, hardware settings, browser language), and location information (through IP address, GPS, and other sensors that may, for example, provide us with information on nearby devices, Wi-Fi access points and cell towers).
We collect and process your Personal Data (including, where legally permissible, special categories of Personal Data) for the following purposes and relying on the following legal bases:
| Purpose | Description | Legal Basis |
|---|---|---|
| Providing our websites (including our social media pages) | We process your Personal Data to operate and administer our websites and to provide you with the content you access and request | Our legitimate interest in providing online content to our customers and prospective customers regarding our service offering and related information |
| Improving our websites | We process your Personal Data to analyze overall trends and help us improve the user experience on our websites | Our legitimate interest in providing a relevant and well-functioning website for the benefit of our website visitors |
| Promoting the security of our websites | We process your Personal Data by tracking use of our websites and verifying and investigating activity | Our legitimate interest in promoting the safety and security of our websites and in protecting our rights and the rights of others |
| Displaying personalized advertisements and content | We process your Personal Data to conduct market research, advertise to you, provide personalized information about us on and off our websites and to provide other personalized content based upon your activities and interests | Our legitimate interest in advertising our products and services or, where necessary, to the extent you have provided your prior consent Please see Section 10 below, to learn how you can control the processing of your Personal Data by Teamflect for personalized advertising purposes |
| Registering visitors | We process your Personal Data, including registration information and associated non-disclosure information, for security reasons | Our legitimate interest in protecting our offices, staff, visitors and our confidential information against unauthorized access |
| Managing event registrations and attendance | We process your Personal Data to plan and host events or webinars for which you have registered or that you attend, including sending related communications to you
Where you explicitly consent, we also may process your biometric Personal Data to facilitate event registration and for security reasons |
Performance of a contract or where we receive your explicit consent |
| Ensuring the safety and security of our employees, events and premises | We process your Personal Data where necessary based on a credible threat to our employees, events or premises | Our legitimate interest in protecting our employees, events and premises |
| Sending communications | We process your Personal Data to send you marketing information, product recommendations and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, SMS or push notifications, information about our products, news or events) about us, our affiliates and partners | Our legitimate interest in conducting direct marketing or where you have provided your prior consent (please see Section 10 below to learn how you can control the processing of your Personal Data by Teamflect for marketing purposes) |
| Recording phone calls | We process your Personal Data, including recording phone calls (in accordance with applicable laws) for training, quality assurance, and administration purposes If required under applicable law, we will give you the option to object to a call being recorded | Consent or our legitimate interest in maintaining the high quality of our phone calls with users |
| Handling contact and user support requests | We process your Personal Data, if you fill out a “Contact Me” web form or request user support, or if you contact us by other means including but not limited to via phone | Necessary for the performance of a contract or our legitimate interest in fulfilling your requests and communicating with you |
| Providing our services | We process your Personal Data to perform our contract with you for the provision of our services and to satisfy our obligations under the applicable terms of use | Necessary for the performance of a contract or our legitimate interest to provide and administer our services |
| Developing and optimizing the performance of the services | We process your Personal Data to develop, optimize, and improve the performance of the services | Legitimate interest to develop services and ensure that the services are performing in line with customer expectations; if special categories of Personal Data are processed, where the Personal Data is manifestly made public by the data subject |
| Providing personalized interactions | We process your Personal Data to customize our interactions with you | Legitimate interest to offer the best-in class services to our customers |
| Managing our customer and user accounts | We process your Personal Data (including Usage Data) to manage customer and user accounts generally, such as billing, customer correspondence and customer relationship management | Necessary for the performance of a contract or our legitimate interest in the management of customer and user accounts |
| Managing usage and licensing compliance | We process your Personal Data (including Usage Data) to assess and manage usage and licensing compliance with the applicable terms of use of our services | Necessary for the performance of a contract or our legitimate interest in managing the provision of our services to customers |
| Preparing internal reports and business modeling | We process your Personal Data (including Usage Data) for internal reporting and business modeling purposes (e.g., forecasting, revenue, capacity planning, product strategy) | Our legitimate interest in the management of our business operations |
| Maintaining our security | We process your Personal Data (including your Usage Data) for the purposes of maintaining Teamflect’s own security, including investigating, detecting and preventing suspicious activity, fraud and cybercrime that may affect Teamflect or its services | Our legitimate interest in promoting the safety and security of Teamflect generally and to protect our rights and the rights of others |
| Managing compensation for employees | We process your Personal Data (including your Usage Data) for the purposes of determining compensation for Teamflect employees, such as commission | Necessary for the performance of a contract with an employee or our legitimate interest in fairly compensating our employees |
| Undertaking financial reporting | We process your Personal Data (including your Usage Data) for the purposes of financial reporting | Our legitimate interest in meeting our obligations associated with the reporting of our finances |
| Aggregating data | We process your Personal Data (including your Usage Data) for the purposes of aggregating this information to ensure that it is no longer identifying | Our legitimate interest in minimizing the amount of Personal Data processed as part of the noted processing activity |
| Managing, and participating in, webinars, contests, programs, training, certifications or promotions | We process your Personal Data if you register for a webinar, contest, promotion, training, certification or a program.
In some cases where the training or certification is through your employer, we will share your we will share your Personal Data with your employer Some webinars, contests, programs, trainings, certifications and promotions have additional rules containing information about how we will process your Personal Data |
Consent, necessary for the performance of a contract or our legitimate interest in providing the webinar, contest, promotion, training, certification or promotion |
| Managing payments | If you have provided financial information to us, we process your Personal Data to verify that information and to collect payments to the extent that doing so is necessary to complete a transaction and perform our contract with you | Necessary for the performance of a contract |
| Administering surveys and conducting research | We process your Personal Data (including, where legally permitted, special categories of Personal Data) in order to meet the goals set out in surveys or research as well as to analyze our compliance with internal policies | Consent or explicit consent (if required under applicable law) or our legitimate interest in conducting the survey or research based on its stated goals (where no special categories of Personal Data are in scope) |
| Complying with legal obligations | We process your Personal Data (including Usage Data) when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of Personal Data to protect our rights | Legal obligation or our legitimate interest in protecting against misuse or abuse of our websites or services, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders or legal processes, responding to lawful requests, or for auditing purposes |
If we need to collect and process Personal Data by law, or under a contract we have entered into with you, and you fail to provide the required Personal Data when requested, we may not be able to perform our contract with you.
We may share your Personal Data as follows:
We may also share aggregated Usage Data with Teamflect’s service providers for the purpose of helping Teamflect in such analysis and improvements. Additionally, Teamflect may share Usage Data on an aggregate basis in the normal course of operating our business; for example, we may share information publicly to show trends about the general use of our services.
Anyone using our communities, forums, blogs, or chat rooms on our websites may read any Personal Data or other information you choose to submit and post.
For more information on the recipients of your Personal Data, please contact us by using the information in Section 13 below.
Your Personal Data may be collected, transferred to and stored by us in the Netherlands, United States or Singapore based on your country and by our affiliates and third parties disclosed in Section 6, above, that are based in other countries.
Therefore, your Personal Data may be processed outside your country or jurisdiction, including in places that are not subject to an adequacy decision by the European Commission or your local legislature or regulator, and that may not provide for the same level of data protection. We ensure that the recipient of your Personal Data offers an adequate level of protection and security, for instance by entering into the appropriate back-to-back agreements and, if required, standard contractual clauses or an alternative mechanism for the transfer of data as approved by the European Commission (Art. 46 GDPR) or other applicable regulators or legislators. Where required by applicable law, we will only share, transfer or store your Personal Data outside of your jurisdiction with your prior consent.
To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g.:
With your and our service providers located outside the EEA;
With our sub-processors located outside the EEA; or
If you are based outside the EEA.
These transfers are subject to special rules under European and UK data protection law (see “Your Rights Under the GDPR”, below). We will ensure the transfer complies with data protection law and all personal information will be secure. Specifically, on request from our customers, Teamflect will execute our Data Processing Agreement (“DPA”; (https://www.teamflect.com/dpa) and Standard Contractual Clauses (“SCC”) as set forth by the provisions of the European General Data Protection Regulation (“GDPR”) regarding the collection, use, and retention of Personal Information European Union, Switzerland, and the United Kingdom to the United States.
Additionally, as required by GDPR, Teamflect has executed SCCs with our subcontractors who process our customer’s Personal Information in response to the Schrems II case decision. If there is any conflict between the terms of this privacy policy and the SCC, SCC shall govern.
Our websites and services are not directed at children. We do not knowingly collect Personal Data from children under the age of 13. We do not knowingly collect Personal Data for children between 13-18 unless we have obtained consent from a parent or guardian or such collection is subject to a separate agreement with us or the visit by a child is unsolicited or incidental. If you believe we have mistakenly or unintentionally collected Personal Data of a minor without appropriate consent please contact us by using the information in Section 13 below and we will take steps to delete their Personal Data from our systems.
We may retain your Personal Data for a period of time consistent with the original purpose of collection (see Section 5 above) or as long as required to fulfill our legal obligations. We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of the Personal Data being processed, the potential risk of harm from unauthorized use or disclosure of the Personal Data, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation).
After expiry of the applicable retention periods, your Personal Data will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data.
For more information on data retention periods, please contact us by using the information in the Section 13 below.
You may have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws these rights may include the right to:
Please note that Automated Decision-Making currently does not take place on our websites or in our services.
To exercise your rights, please contact us by using the information in Section 13 below. Your Personal Data may be processed in responding to these rights. We try to respond to all legitimate requests within one month unless otherwise required by law and will contact you if we need additional information from you in order to honor your request or verify your identity. Occasionally it may take us longer than a month, taking into account the complexity and number of requests we receive. If you are an employee of a Teamflect customer, we recommend you contact your employer’s administrator for assistance in correcting or updating your information.
Some registered users may update their user settings, profiles, organization settings and event registrations by logging into their accounts and editing their settings or profiles.
To update your billing information, discontinue your account or request return or deletion of your Personal Data and other information associated with your account, please contact us by using the information in Section 13 below.
As described above, we may also process Personal Data submitted by or for a customer to our products and services. To this end, if not stated otherwise in this Privacy Policy or in a separate disclosure, we process such Personal Data as a processor on behalf of our customer (and its affiliates) who is the controller of the Personal Data (see Section 1 above). We are not responsible for and have no control over the privacy and data security practices of our customers, which may differ from those explained in this Privacy Policy. If your data has been submitted to us in our role as a processor by or on behalf of a Teamflect customer and you wish to exercise any rights you may have under applicable data protection laws, please inquire with them directly. Because we may only access a customer’s data upon their instructions, if you wish to make your request directly to us, please provide us the name of the Teamflect customer who submitted your data to us. We will refer your request to that customer and will support them as needed in responding to your request within a reasonable timeframe.
If we process your Personal Data for the purpose of sending you marketing communications, you may manage your receipt of marketing and non-transactional communications from Teamflect by clicking on the “unsubscribe” link located on the bottom of Teamflect marketing emails, by replying or texting ‘STOP’ if you receive Teamflect SMS communications.
You may also turn off push notifications on Teamflect apps on your device or unsubscribe by contacting us using the information in the “Contacting us” section, below.
Please note that opting out of marketing communications does not opt you out of receiving important business communications related to your current relationship with us, such as communications about your subscriptions or event registrations, service announcements or security information.
We take appropriate precautions including organizational, technical, and physical measures to help safeguard against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of, or access to, the Personal Data we process or use.
While we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices and signing out of websites after your sessions. If you have any questions about the security of our websites, please contact us by using the information in Section 13 below.
We will update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. If we do, we will update the “effective date” at the top. If we make a material update, we may provide you with notice prior to the update taking effect, such as by posting a notice on our website or by contacting you directly, or where required under applicable law and feasible, seek your consent to these changes.
We encourage you to periodically review this Privacy Policy to stay informed about our collection, processing and sharing of your Personal Data.
Teamflect has appointed a Data Protection Officer. To exercise your rights regarding your Personal Data, or if you have questions regarding this Privacy Policy or our privacy practices, please fill out this form, email us at [email protected] , call us at +1 323-591-8419, or write to us at:
Teamflect Data Protection Officer (Teamflect Privacy Team)
284 Chase Road, A Block 2nd Floor, London, United Kingdom, N14 6HF
When you contact us, please indicate in which country and/or state you reside.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, and you are located in the European Economic Area or the United Kingdom, you have the right to lodge a complaint with the competent supervisory authority. If you work or reside in a country that is a member of the European Union or that is in the EEA, you may find the contact details for your appropriate data protection authority on the following website.